Terms of Purchase

1. General provisions and seller information

These Terms of Purchase govern the relationship between the seller and the consumer when purchasing via the online store mobileland.me.

Seller: MobileLand DOO
Registered office: Vladimira Rolovića F42/c, 85000 Bar, Montenegro
Tax ID (PIB): 02377632 · VAT: 80/31-00625-3
E-mail: info@mobileland.me · Phone: +382 68 166 661 · +382 67 334 499
Retail stores: Bar (3), Budva, Nikšić, Herceg Novi, Radanovići (Kotor)

By placing an order the consumer confirms having read and accepted these Terms. The Terms are available on the website at all times and can be saved and printed.

2. Prices

All prices are stated in euros (€) and include VAT. The price valid at the moment of order confirmation is binding for both parties. Delivery costs are shown separately, before the order is confirmed. The seller reserves the right to change prices and assortment, which does not affect already confirmed orders.

3. Ordering and conclusion of the contract

An order is placed by adding products to the cart and confirming through the checkout process. The distance contract is considered concluded when the seller confirms the order by e-mail to the address provided by the consumer. If an ordered product turns out to be unavailable, the seller will notify the consumer without delay and that part of the order is considered cancelled at no cost to the consumer.

4. Payment

Payment is made cash on delivery — in cash to the courier upon receipt of the package. In the seller's retail stores card payment is also available, including instalment payment under bank conditions.

5. Delivery

Delivery is performed by courier service throughout Montenegro, on working days, within 24–48 hours from order confirmation (for places regularly covered by the courier network; for remote places the period may be longer).

• orders of 20 € or more: free delivery;
• orders under 20 €: delivery costs 3.00 €, shown before confirmation.

Upon receipt, the consumer should immediately report visible damage to the package to the courier, and is advised to notify the seller without delay.

6. Right of unilateral withdrawal

The consumer has the right to unilaterally withdraw from the contract, without stating a reason, within 14 days from the day the consumer or a third party designated by the consumer (other than the carrier) took possession of the product.

To exercise this right, the consumer notifies the seller within that period by an unambiguous statement (by e-mail to info@mobileland.me or by post to the registered office address).

• The consumer returns the product without delay, and at the latest within 14 days of the withdrawal statement. The direct costs of returning the product are borne by the consumer.
• The seller refunds received payments without delay, and at the latest within 14 days of receiving the withdrawal statement, and may withhold the refund until the product is received back or proof of dispatch is provided.
• The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Exceptions: the right of withdrawal does not apply, among other cases, to sealed products which are not suitable for return due to health protection or hygiene reasons if unsealed after delivery (e.g. in-ear headphones), and to sealed audio/video recordings and computer software unsealed after delivery.

7. Conformity, complaints and service

The seller is liable for the product's lack of conformity with the contract within two years from the transfer of risk to the consumer. If the lack of conformity appears within six months of receipt, it is presumed to have existed at the time of delivery.

The consumer may submit a complaint by e-mail to info@mobileland.me, in any of the seller's retail stores, or via the "Complaints" page on the website, together with the receipt or other proof of purchase. The seller will respond to the complaint without delay, and at the latest within 8 days of receipt, proposing a solution (repair, replacement, price reduction, or contract termination with refund, in accordance with the law).

8. Manufacturer's warranty

For products with a manufacturer's warranty, the warranty card and the manufacturer's conditions are delivered with the product. The manufacturer's warranty does not exclude or affect the consumer's statutory rights regarding conformity.

9. Personal data protection

The seller processes the consumer's personal data (name and surname, address, phone, e-mail) solely for order processing and delivery, in accordance with the Law on Personal Data Protection.

10. Objections and dispute resolution

The consumer addresses objections to the seller using the contacts in section 1. If not satisfied with the response, the consumer may contact the competent market inspection or use out-of-court consumer dispute resolution mechanisms in accordance with the law. The competent court in Montenegro has jurisdiction over court disputes.

11. Final provisions

These Terms apply from the day of publication on the website. The seller reserves the right to amend the Terms; the Terms valid at the moment of order confirmation apply to that order.