This translation is provided for convenience only. The Montenegrin version of this document is the legally binding text (Art. 61, Consumer Protection Law of Montenegro).

Complaints, Objections, and Suggestions

Customer satisfaction is our top priority. If you have any problem with a purchased product, you can file a complaint quickly and easily - in any of our offices or online. The procedure for handling complaints is regulated by the Law on Consumer Protection of Montenegro.

Your Rights

• We are responsible for non-compliance of goods with the contract within a period of 2 years from the date of transfer of risk to the consumer.
• If the non-compliance occurs within 6 months from the purchase, it is presumed that it existed at the time of purchase, unless we prove otherwise.
• Based on a justified complaint, you have the right to: repair, replacement, price reduction, or cancellation of the contract with a refund, in accordance with the law.
• The complaint does not exclude or affect the rights based on the manufacturer's warranty.

How to File a Complaint

• In the office: bring the product and proof of purchase (fiscal receipt, order confirmation, or distance selling contract) to any of our offices - Podgorica, Bar, Budva, Kotor, Nikšić, Herceg Novi.
• Online shopping: send an email to info@mobileland.me with the order number, problem description, and photo (if applicable), or call +382 68 199 991.

Procedure and Deadlines

• We issue a confirmation of receipt of the complaint (immediately in the office, for online applications by email).
• We respond to the complaint without delay, and no later than within 8 days of receipt, with a statement on the request and a proposed solution.
• If an expert opinion/service diagnostics is required for the decision, we will inform you about it with the deadline for resolution.
• In the case of a justified complaint, the seller bears the costs of repair, replacement, and transportation.

What to Bring/Attach

• product (if possible with complete equipment from the package),
• proof of purchase (fiscal receipt / distance selling contract / online order number),
• warranty certificate, if issued.

Warranty Service

For products with a manufacturer's warranty, repairs during the warranty period are performed by authorized service providers. We will gladly direct you to the relevant service for your device and mediate in communication - contact us at info@mobileland.me.

Objections and Suggestions

info@mobileland.me - we consider and respond to every objection in the shortest possible time.

Out-of-Court Dispute Resolution

If you are not satisfied with the outcome of the complaint, the dispute can be resolved out of court (arbitration/mediation with the competent institutions of Montenegro), as well as before the competent court. To protect your rights, you can also contact the Market Inspectorate of Montenegro.

Seller: Mobileland DOO, Vladimira Rolovića F42/c, Bar, Montenegro · PIB: 02377632 · tel: +382 68 199 991 · info@mobileland.me